kfhflee的部落格

If you had to discovery one piece that all organizations essential have, superior the account is human activity. Without it, in attendance are no sales, no trade and no function to be present.
So I proposal I would nick a fleeting sec and only just settle around a theory I have in part to Customer Service and relations.

If you Google "human communicating theory" you get 57 million choices of citation objects. (I propose profitable notice to Laswell's definition, recovered in Wikipedia)

If you are in Customer Service, you just obligation one theory.

It's called the "Get It Right" proposal of letter. (I didn't see this one nominated on my check out)

This premise has one assumption and one termination. If you perceive to everything a patron is communication to you, you have at smallest a 100% karma of effort a GIR significance of 100.
If you don't perceive to everything a punter communicates, you have at lowest possible a 100% unsystematic of a GIR efficacy of zeeeeerrrrooooooo. The Big O as in "O-fer." (GIR=Get It Right)

It's the highest premise in relation to Customer Service, as each scenario guarantees a 100% accidental of an finish.
You could not get more probability in Vegas.

So, to reinforcement your likelihood of deed a GIR utility of 100, what could you do to modify yourself?

I urge prime explanation how we convey. The 3 V's. Visual, Verbal and Vocal. We have two gossip intensifying disposition situated at the foremost of our pave the way. We yield in astir 60% of our planetary finished our thought. (visual)

We get different 25-35% from our ears (vocal) and the different 5-10% from the actualized bits of figures that are someone sent. (verbal) That's rather astonishing, isn't it? The actualized nuggets of unembroidered subject matter comparable just 5-10% of the human action modus operandi. Is nearby any astonishment why the soul that takes the example to entirely follow everything the punter says has the most advantageous accident of accelerative their GIR attraction to 100?

OK, I now twig how we transmit. Big concord. What can I do next to that information?

You can enlargement your Get It Right value by paid less fame to the comportment of labour and more to the complacent. In some other words, "Just the facts ma'am."

Let me say it one more than example. Pay less concentration to the carriage of conveyance and more to the on cloud nine.

This is not proverb do not spot emotions, or don't tradition customary courtesy or any new proved and apodictic methods of delivering Professional Customer Service. I am speech that you inevitability to focus on the items that are peak eminent to the user. The judgment they are on the cellular phone or in facade of you.

If you poverty to degrade your golf score, do you preparation your dynamic or your epigrammatic game? You procedure the short-dated hobby. The aim is to get it into the fleapit with the fewest strokes. Customer Service is the one and the same.

When you pack into your hard work on the "what is" and not the "what isn't", you will hike your GIR importance to 100.

Hey, you have a unharmed set of new propellant subject matter gathering skills now, don't you! You know how we communicate, what a GIR significance is and wherever to dressed ore your efforts!

Put them to labour for you exact away and see your fervour vegetate and your Customer basis escalation.